Frequently Asked Questions:
What is Intarsia?
If I order a piece that is displayed on your website, will my piece be exactly the same?
Can I order something that is not shown on the website?
How quickly can I receive my piece after I place an order?
If I don’t like the piece I ordered, can I return it for a refund?
Is shipping included in the price of the piece?
What methods of payment are available?

 

 

What is Intarsia?
Intarsia is created by selecting different types of wood, both exotic (from around the world) and domestic woods, using their natural grain patterns and colors (rather than dyes and stains) to create the different colors in the pattern. On rare occasions, a stain is used when the natural grain color cannot match the color desired. Each piece of wood is then individually cut, shaped, and sanded before fitting them together like a jig-saw puzzle. They are then glued to a piece of 1/4 inch plywood backing cut to the shape of the final product. Sometimes, thicker pieces of wood are used in the piece to create a 3-D effect. Once together, 4 layers of finish are applied, hangers put on, and a description of the woods used in the project are attached.

 

If I order a piece that is displayed on your website, will my piece be exactly the same?
No. No 2 pieces are exactly the same. That is the beauty of a hand-made intarsia piece, there are many variations of wood colors, etc that will make it a “one of a kind”. Naturally, it will be similar but not exactly the same.

 

Can I order something that is not shown on the website?
Yes, there are many patterns available, covering many subjects. After you pick a subject, I will research patterns available and send pictures to you of what can be made. For special requests, a 20% deposit will be required before the pattern is ordered and the project is started.

 

How quickly can I receive my piece after I place an order?
That depends on many things. When you place an order, I will estimate the completed date based on present demand, whether I have to order the pattern or not, the difficulty of the project, etc. I strive for the best possible quality in all pieces I create, and it may take extra time to ensure you have the best there is.

 

If I don’t like the piece I ordered, can I return it for a refund?
Yes. I want you to be happy with your intarsia piece. I will refund the price if it is shipped back to me within 14 days, and it is received by me in the condition that it was sent to you. Only the actual cost of the piece will be refunded – the shipping cost will NOT be refunded. If it is a custom order, the 20% deposit will NOT be refunded.

 

Is shipping included in the price of the piece?
No. Shipping will be based on the weight of the item, the location it is shipped to, the carrier requested, and how fast you want it to arrive. I will charge only the actual cost of shipping with no extra handling fees. You can calculate an estimate of the shipping cost below:
UPS Times and Costs
FedEx Rates & Transit Times
USPS Postage Prices

Please note that we will only ship to United States addresses at this time. If your address is outside of the US, please use the Contact page, select “Inquire about an intarsia piece” as the subject, and include your request.

 

What methods of payment are available?
We accept all major credit cards, PayPal, money orders, or cashiers checks. No personal checks please. We require confirmation of your order prior to payment, and will contact you to verify your information after you have submitted your order.